Customer Experience Assistant

Company Overview:

Strongdor is a rapidly expanding, leading manufacturing company that prides itself on delivering high-quality products and exceptional customer service. We have established ourselves as a trusted name in the market, known for our innovation, reliability and commitment to excellence.  At Strongdor, we are experiencing significant growth and are now recruiting a Customer Experience Assistant.  

Role Overview:

We are looking for an enthusiastic and driven candidate who thrives in a fast-paced environment while be able to deliver a high standard of customer service. As Customer Experience Assistant you will be the first port of call for all incoming enquiries ensuring they are dealt with effectively and in a timely manner.

Key Responsibilities:

Main duties include the below:

• Processing customer quotation requests and inputting onto a CRM for the sales estimators.
  Checking inbound enquiries for correct information and contacting customers if more information is needed to quote.
  Answering customer queries by phone regarding ordering and quotations.
  Answering, forwarding, and screening telephone calls in a professional manner, and routing calls as necessary.
  Having a positive helpful attitude.
  Ensuring that calls are handled efficiently and effectively.
  Providing excellent customer service.
  Experience in the steel door market is not required, and full training will be provided.

 Required Skills and Experience:

• Prior experience in an administrative or sales support role
  Consistent and professional manner.
  Excellent written and verbal communication skills.
  Competency in Microsoft applications including Word, Teams, Excel, and Outlook.
  Good time management skills.

Why work for Strongdor?

• Discretionary bonus scheme paid quarterly   
  Attractive salary   
  20 days holiday plus, bank holidays   
  Annual leave purchase scheme – Purchase up to 5 extra holiday days per year   
  Increased holiday days with length of service   
  Enhanced Maternity and Paternity pay with length of service   
  A birthday ‘spin the wheel’ with gifts up to £100 in value   
  Opportunity for career development   
  On site NHS health checks   
  Cycle to work scheme   
  Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice)   
  Access to a company funded Employee Assistance Programme   
  Real Living Wage Accredited   
  Great team culture with frequent staff events and company lunches   
  Secure on-site parking   
  Candidate referral scheme   
  Branded workwear allocation each year   

 The Hours 

• This role is based in our Morecambe office on White Lund.
  Job Types: Full-time, Permanent.
  Working hours: Monday to Friday 7:30am – 4:30pm with the exception of Wednesday which is 7:00am – 4:00pm