Receptionist and Administration Assistant

Strongdor are recruiting an exciting position of Receptionist and Administration Assistant to join the team, based in Morecambe.  We are looking for an individual who is passionate about their role, delivering excellence in customer experience, and comfortable working in a fast-paced environment both in person and on the telephone. 

Company Overview:  

Strongdor is a rapidly expanding, leading steel door manufacturing company that prides itself on delivering high-quality products and exceptional customer service. We have established ourselves as a trusted name in the market, known for our innovation, reliability and commitment to excellence. At Strongdor, we are experiencing significant growth and are now recruiting a receptionist and administration assistant.  

Job Description 

This role is key to our customer experience. You will be responsible for: 

• Answering, forwarding, and screening telephone calls in a professional manner, and routing calls as necessary. 
  Having a positive helpful attitude. 
  Ensuring that calls are handled efficiently and effectively. 
  Providing sufficient information about who is calling and why. 
  Providing excellent customer service. 
  Sending messages via, teams, emails and other methods to ensure that the call information is with the right person as quickly as possible. 
  Greeting customers face to face.
  Ordering/arranging catering for marketing events and customer visits.
  Monitoring the live chat customer enquiries.
  Support marketing team in administration tasks for example:  purchasing items for events, researching promotional items and hotel/flight bookings for the Marketing Director.  

What do we need from you? 

• Prior experience as a receptionist, administrator or hospitality fields. 
  We are looking for a confident and friendly individual, both on the phones and in person, who is passionate about giving great service to our customers.  
  Consistent and professional manner. 
  Excellent written and verbal communication skills. 
  Competency in Microsoft applications including Word, Teams, Excel, and Outlook. 
  Good time management skills. 
  Experience with administrative and clerical procedures. 
  Able to contribute positively as part of a team, helping with various tasks as required  
  Previous hospitality skills would be desirable  
  
  

Why work for Strongdor? 

• Attractive salary and company bonus scheme
  Real Living Wage Accredited 
  Opportunity for career development in a supportive culture that encourages continuous learning and development
  A birthday “spin the wheel” with gifts up to £100 in value 
  20 Days of holiday - plus bank holidays per year, increase for length of service and annual leave purchase scheme. 
  On site NHS health checks
  Cycle to work scheme. 
  Enhanced Maternity Leave with length of service 
  Enhanced Paternity Leave with length of service 
  Great team culture with frequent staff events and company lunches – check out our socials if you want to learn more 
  Access to a company funded Employee Assistance Programme 
  Secure on site car parking 
  Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice) 
  Candidate referral scheme 
  Work in a dynamic and collaborative environment where your contributions are valued and rewarded  
  Branded workwear allocation each year

The Hours

• This role is based in our Morecambe office on White Lund.
  Job Types: Full-time, Permanent. May consider part time hours for the right candidate.
  Working hours: Monday to Friday 7:30am – 4:30pm with the exception of Wednesday which is 7:00am – 4:00pm